OCS Technology Help
Please read carefully before submitting your help request. Failure to submit the request correctly could cause delays in response times.
Online Help Request Information:
Name Fields: Use the Student's Name Only, NOT parent or guardian names.
Email Address: Use the Student's OCS Google Email Address, it should resemble this example: flast1@wphs.ohio.k12.wv.us DO NOT use personal emails.
School / Location: Be careful to pick the appropriate school
After selecting an issue, please be sure to provide as much information as you can. The more information the faster our technicians will be able to assist you. Simply stating the device does not work is not helpful. Do NOT place phone numbers in the issue description field, OCS Technology staff are supporting the staff, on site learners, remote learners, and administrators they may not have time to make phone calls.
Online Technology Help Request Form
Help Request from a Chromebook
Students will need to locate the Ohio County Schools Logo in the upper right of their Chromebook browser
Click the logo and then select Staff Helpdesk under the Help and Information section
Log in to the IncidentIQ website with your school Google Account
Upon logging in, click the New Ticket button and fill out the information
After selecting an issue, please be sure to provide as much information as you can. The more information the faster our technicians will be able to assist you. Simply stating the device does not work is not helpful.
OCS Troubleshooting Site
Explore this site to find basic troubleshooting advice, information about software, etc.
https://sites.google.com/wphs.ohio.k12.wv.us/troubleshoot/home
Wireless Access Information
With your Ohio County Schools provided device you will be able to access the WiFi at the locations listed below. Ohio County Schools’ devices will connect automatically to the WiFi at any of the locations below when you are within range of the WiFi. Your student does not have to be enrolled at the particular school to access the WiFi there. For example, if your child is a student at Wheeling Park High they will be able to take their Chromebook to Ritchie Elementary and connect to the WiFi. Personal devices will not be able to access Ohio County Schools’ WiFi.
Bethlehem-Parking lot in front of school
Elm Grove-Side parking lot and bus lane / front of school
Madison-Front Entrance / steps and North York St. steps
Middle Creek-Bus lane / parking lot and side gravel parking lot
Ritchie-Fire lane / Front entrance and parking lot behind the kitchen
Steenrod-Near outdoor classroom and front of school
Warwood-Middle School Entrance and Lock Ave. parking lot (Elementary side)
West Liberty-Gym Entrance and parking lot behind school
Woodsdale-Bus circle in front of school and alley parking lot / playground
Bridge Street-Parking lot near Gym entrance and new entrance parking area behind school
Wheeling Middle-Fire lane and Front Entrance
WPHS-Rear of building near green house / back parking lot, numerous locations on the plaza and in fire lane near PAC
Community Locations
Laughlin Memorial Chapel-Front of building
Mozart Volunteer Fire Department-Side Parking Lot
Oglebay Park-Par 3 Course-side of building near ski lift
Valley Grove Volunteer Fire Department-Parking Lot
North Wheeling Community Center--Side of building
North Park Headstart-Parking Lot
